Return & Exchanges

If, for whatever reason, you are unhappy with your purchase, you can return it to Pride Factory within 30 days of date shipped subject to conditions below.

Refunds & Credits
Items may be returned via mail or in person to our store. The correct address is:

Pride Factory
850 NE 13th St.
Fort Lauderdale, FL 33304

If you need assistance with your return or exchange, please contact the store at 954-­463­-6600.

We recommend insuring your return, as we can not issue credit for items not received back in our store. Please include a copy of your order with your package. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5 to ­7 days for a credit to appear on your account.

If an item was sent back for an exchange, please allow 3 to ­5 business days for the replacement to be processed.

All returned or exchanged items must be in new condition (unwashed and unworn), in their original packaging, with their original tags attached.